policies

Cancellations…

Our cancellation policy is lenient, but we politely ask all cancellations be made by 10am day of the scheduled service. If we arrive and the dog is not home or we cannot access your home due to a forgotten cancellation you will be fully charged for the service. If last minute or forgotten cancellations persist, we may suspend services.

Consultations…

We require all walkers meet dogs before starting services. During the consult we will ask questions about your dogs behavior, habits, personality, etc. This will also give you an opportunity to meet who will be handling your dog, so please prepare any questions you may have! During this time we ask you have a copy of key and the most current vaccination records available. Consults for cat visits are recommended, but not required. Consultations are always free and usually last 15-30 minutes.

Payment…

We currently accept payments via PayPal, Venmo, cash, or personal check. Invoices for electronic payment are sent out every Friday and are expected to be fulfilled within 7 days of the request.  If paying by cash or check please leave payment available for pick on the last scheduled walk of the week. Receipts for cash/check are available upon request. In the event of substantial overdue balances, services will be temporarily suspended until balance is paid off.

Privacy…

Cake Walk respects our clients privacy and we will not share information to any third parties without consent. We do share photos of pets on our public social media accounts (including geotagged locations). Please let us know if you do not want this information shared.

Weather…

During severe heat and cold we will shorten walks for the safety of your pet. We will still happily entertain them indoors for the remainder of the visit! When a state of emergency is declared or bad weather prevents walkers from navigating their route safely, walks may be cancelled. If you are cancelling walks due to weather conditions, please let us know as soon as possible